Last Updated: January 1, 2024
Welcome to CLOUDSCH. We are committed to providing you with a high-quality learning experience on our online learning platform. Your satisfaction is important to us, and we aim to make our refund process as fair and transparent as possible. This Refund Policy outlines the terms and conditions under which refunds may be issued for courses and services offered by CLOUDSCH.
Refunds may be granted under the following circumstances:
-Course Cancellation: If CLOUDSCH cancels a course for any reason, you will be eligible for a full refund of the course fee.
- Technical Issues: If you experience technical issues that prevent you from accessing the course content and we are unable to resolve the issue within a reasonable time, you may request a refund.
- Dissatisfaction with Course: If you are not satisfied with a course you have enrolled in, you may request a refund within 5 days from the course start date. Refunds under this circumstance will be subject to our review of your specific situation.
To request a refund, please follow these steps:
- Send an email to [refund email address] with the subject line "Refund Request."
- Provide your full name, email address, course name, and enrollment date.
- Clearly state the reason for your refund request and any supporting documentation, if applicable.
- Our support team will review your request and respond to you within 5 business days to confirm the status of your refund.
Refunds, when approved, will be processed within 5 business days from the date of approval. The actual time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.
Please note that the following items are non-refundable:
- Any course or service that has been completed or accessed beyond the 5-day refund window.
- Fees for third-party services or products associated with the course, such as textbooks or software.
If you have questions or need assistance regarding our refund policy, please contact us at hello@cloudsch.africa.
We reserve the right to update or modify this Refund Policy at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with the last updated date. We encourage you to review this policy periodically to stay informed about our refund process.
By using our online learning platform, you agree to abide by the terms and conditions outlined in this Refund Policy. Thank you for choosing CLOUDSCH.